Category: legacy-Design and Development
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PROJECT TEAM – Infographic Admin & Production
PROJECT TEAM – Infographic Admin & Production Purpose of this SQ How To: To explain our SQ Digital’s standardised process for producing an Infographic. Applicable to: All Customers: Any who have Infographics planned Timescale: This procedure lasts a minimum of 1 week Introduction A campaign plan will outline if an Infographic needs producing, and the first…
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How To – Accelo: D&D Ad Hoc Work
This guide will provide you with step by step instructions on the D&D Ad Hoc Work process in Accelo. The steps will be in the format of role/which department the step is for followed by the details. D&D PM – Review the requested D&D Ad Hoc Work ticket to check it has the required details D&D…
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How to – Request: D&D Ad Hoc Work
When do we raise a D&D Ad Hoc Work Ticket? The Account Manager is responsible for creating D&D Ad Hoc Work Tickets. Any requests by other departments are to be sent to the Account Manager via a Note on the Customers account in Accelo. The Account Manager will then authorise the work and convert it…
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How To – Accelo: New Website
This guide will provide you with step by step instructions on the Technical Support in Accelo. The steps will be in the format of role/which department the step is for followed by the details. SALES – Create new sale with “New Website” as type SALES – Qualify lead and then change progression to “Lead Qualified”…
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How To – Accelo: Technical Support
This guide will provide you with step by step instructions on the Technical Support in Accelo. The steps will be in the format of role/which department the step is for followed by the details. D&D PM – Review the requested technical support ticket to check it has the required details D&D PM – Accept…
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How to – Request: Technical Support
When do we raise a Technical Support Ticket? Any technical support query (defined below) needs to be raised through a ticket. In the first instance, we take down details of the issue and submit a ticket, letting the Customer know that a member of our Technical Support team will get back to them shortly once…